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The Knowledge And Resources To Handle Your Every IT Need
The Knowledge And Resources To Handle Your Every IT Need
         
  Support

Spending too much time and resources managing your computer systems?  Let us help. We have the knowledge and resources to efficiently maintain and support your IT infrastructure, and we can even serve as your outsourced IT or desktop support staff.

Here are some of the IT Support and Maintenance Services (PDF) we provide:

IT Support and Maintenance Services

Staff Augmentation

In most cases, outsourcing your IT staff or supplementing your desktop support positions is more cost-effective than trying to staff it internally. We can provide multiple technical leads at a moments’ notice – experts who are cross-trained on multiple platforms. This is a lot more dependable than relying upon a one or two person IT team or desktop support group. You won’t need to worry about employee turnover, vacations, sick days, training, benefits, etc. Our team of experts receives ongoing training on the latest technologies, while having access to multiple resources for support.

 

"Boston Market Corporation contracted with Macro Solutions Group (Macro) to provide PC support services. The support was inclusive of new PC builds, creation/modification of images used in those builds, PC repair/upgrades, and normal install/move/add/change services.
 
The services provided by Macro were essential to Boston Market Corporation at the time as our company's sole PC support technician abruptly left the company. This required Macro to handle all phone calls/messages to our Desktop Support Help Line and responding to requests via emails to the Desktop Support email group.
 
There were two technicians provided by Macro. Both technicians were very efficient and provided quality support for our company. Both had excellent customer service skills.
 
I can highly recommend the services of Macro Solutions Group."
 

Gregg Flannery
Director – Systems Operations, Boston Market Corporation

 

 

Support from Macro Solutions Group

 
         
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